Backup policy, Do you provide backups?


You are responsible for your backups and web content.


Every Sunday we take a full weekly backup, with incremental daily backups, for all our servers except dedicated servers.  This is not an archive and only the 3 latest backups are kept.

We recommend you create and download your own personal backups through Cpanel.

Our backups are intended for recovery in case of a disk crash, but we can, if necessary and at a small fee, restore your web and database content from our backups. Due to system integration limitations we can not restore emails or system settings for individual accounts, only website files and databases.

To request a restoration of your content from a backup please click here.


Was this answer helpful?

 Print this Article

Also Read

How can I test or preview my website before switching DNS?

To test your website with your own domain name before DNS propagation has completed, you can use...

Receiving Email from Ourhelpdesk

A lot of our communication will be through email. Everytime something happens - you sign up,...

My ISP has blocked access to port 2083 - how do I access cPanel?

At OurHelpdesk.NET, we meet this problem from time to time, so there is a solution to help....

The Domain Expiry Process

STEP 1: Domain name registration expires This occurs when the domain name has not been renewed...

Can you help me install WordPress/Joomla/Drupal/other software?

Certainly! All our hosting packages include the Softaculous Premium Autoinstaller allowing you...

Powered by WHMCompleteSolution