You will receive an invoice 5 days before your bill is due.
A reminder is sent the day before the bill is due.
If a bill is overdue 3 days, a first reminder is sent.
If a bill is overdue 6 days, a late fee of 10% is added to the bill and a second reminder is sent.
If a bill is overdue 9 days, service is suspended pending payment and a third reminder is sent.
If a bill is overdue 30 days, the service is terminated. Please note that we do not keep backups of terminated sites, once it is gone it's gone.
All communication is by email to the email address you sign up with. You can change your email address in the client area if necessary.
Please also see the kb article Receiving Email From Robust Networks
Feel free to contact us if you have any questions!
