Receiving Email from Ourhelpdesk

A lot of our communication will be through email. Everytime something happens - you sign up, issue helpdesk tickets, invoices are due, etc - an email is sent to your registered email address.

We do what we can to keep our end of the mail system working, but many email clients, including Gmail and Hotmail, employ their own proprietary spam blocking system which often will block non-spam as well.

To ensure you always receive important mail such as login details, invoices, renewal information etc. please whitelist our email addresses (sales@ourhelpdesk.net for invoices etc. and support@ourhelpdesk.net for support ticket updates). In Gmail and Hotmail all you need to do is add our email addresses to your contact list and it will automatically whitelist them. Other mail clients may require other methods, please check with your mail service provider.

If you are missing information from us, such as login information for new accounts, please check your spam folder. The email with the details is almost certainly waiting for you there.

Was this answer helpful?

 Print this Article

Also Read

Can you help me install WordPress/Joomla/Drupal/other software?

Certainly! All our hosting packages include the Softaculous Premium Autoinstaller allowing you...

What are the control panel URL's

Cpanel:  http://cpanel.yourdomain.com WHM: http://whm.yourdomain.com Webmail:...

When I open my Cpanel I get a "Certificate Error" - why is that ?

It is actually not an error but a warning, that the certificate is self-issued and not issued by...

I can't login, please reset my password

My ISP has blocked access to port 2083 - how do I access cPanel?

At OurHelpdesk.NET, we meet this problem from time to time, so there is a solution to help....

Powered by WHMCompleteSolution